Refund policy

Return & Refund Policy

At Steph’s Crafts & More, we want you to be happy with your purchase. Because many of our products are handmade, custom, personalized, or made to order, please review the following policy before purchasing.

Returns

We have a 30-day return policy for eligible non-custom items. You have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be unused, in the same condition in which you received it, and in its original packaging when applicable. Proof of purchase is required.

To request a return, contact us at stephscraftsmore@outlook.com before sending anything back. Items returned without prior approval may not be accepted.

Custom, Personalized & Made-to-Order Items

Custom, personalized, made-to-order, and specially requested items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or there was an error made by Steph’s Crafts & More.

Please carefully check names, dates, colors, sizes, photos, spelling, and other personalization information before submitting your order. We are not responsible for errors in information provided or approved by the customer.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible at stephscraftsmore@outlook.com.

Please include your order number and clear photos of the item and packaging when possible. We will review the issue and work with you to provide an appropriate replacement or refund.

If the item arrived damaged, defective, or incorrect due to our error, Steph’s Crafts & More will cover approved return or replacement shipping costs when necessary.

Return Shipping

For approved returns that are not the result of damage, a defect, or an error by Steph’s Crafts & More, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Approved returns should be sent according to the return instructions we provide. Please do not send an item back until you have contacted us and received approval.

Non-Returnable Items

We do not accept returns on:

• Custom or personalized products
• Made-to-order or special-order products
• Items altered or created to a customer’s specifications
• Sale or clearance items marked final sale
• Gift cards
• Used, damaged, or altered items that were not received in that condition

Exchanges

We do not offer direct exchanges on custom or personalized products. For eligible non-custom merchandise, please contact us so we can determine the best way to handle your request.

Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow your bank or credit card company additional time to process and post the refund.

Contact Us

If you have questions about a return, refund, damaged item, or your order, please contact:

Steph’s Crafts & More
Email: stephscraftsmore@outlook.com
Return mailing address: PO Box 793, Grants, NM 87020